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Your shad apparel guide – answers to common questions.
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Frequently Asked Questions

Our Frequently Asked Questions (FAQ) can answer some essential and fundamental questions regarding custom sports kit manufacturing and our company. Therefore, our FAQ page will help you answer your essential queries about our products, services, and company policy.

Getting Started Questions

Shad Apparel offers industry-leading low minimum order quantities, starting from just a single unit for sports and streetwear collections. We support both emerging and established brands, providing a complete manufacturing solution—from prototype development to full-scale production.

We offer a prototyping service to support your range development, giving you the opportunity to perfect your designs before moving into full-scale production. Since most of our products are fully custom-made to your specifications, this process is done prior to bulk manufacturing. You’ll receive a sample preview in the form of images, or we can ship a physical sample for your approval. At this stage, you can request minor design adjustments to ensure the final product meets your exact expectations.

We’re unable to provide a price quote until we have your pattern, tech pack, and fabric, and have created a production sample. This is one of our most frequently asked questions. As per industry standards, pricing cannot be accurately given over the phone or email without these elements. If you don’t have a pattern, we can create one for you—but a final quote will only be available once the pattern and production sample are completed.

We source fabrics based on your specific requirements and often custom-weave materials to suit your product needs. Upon request, we can source branded or imported fabrics such as Supima, and we also offer organic, sustainable, and recycled fabric options.

We specialize in custom fashion, sportswear, corporate wear, and promotional apparel. Our capabilities also include denim, leather products, and accessories such as belts and caps.

Lead times depend on current workload and the complexity of your design, but bulk production typically takes around 3–4 weeks from the confirmation of the sample. We understand that some clients may have tight deadlines, and we always strive to accommodate urgent timelines where possible. In many cases, lead times are shorter than quoted. For specific timelines related to your order, feel free to get in touch with us.

A “unit” refers to one single garment. Our minimum order quantity (MOQ) of 1 unit per design and per color means you can start with just one piece. The term “unit” may also be referred to as a “piece” or abbreviated as “pcs” when discussing multiple items.

Professionally drawn designs help us understand your vision for the garments you want to produce. However, we understand that as a small brand or startup, you may not have these designs ready. In such cases, feel free to send us mood boards, inspiration images, and descriptions of the items you’d like to create. This will give us a clear idea of your vision, and we’ll ask any further questions if needed. It’s also helpful to provide any brand logos or artwork you wish to have printed or embroidered on the garments.

To get started on a quote, simply reach out via email at shadapparelco@gmail.com, WhatsApp, or give us a call at +92 329 786 1525. Please provide details about the garments you’d like to produce, including information on colors, designs, and quantities. The more information you can share, the better we can assist you with an accurate quote.

General Questions

The materials used to create your products are ethically sourced from trusted suppliers. During the design process, we consider your needs for durability, luxury, and hand feel, ensuring each item is matched with the finest materials for its intended application.

All discussions between Shad Apparel and our clients are strictly confidential. We respect your intellectual property and privacy requirements, ensuring that your designs are never shared with other clients. Each customer is treated individually, and we’re committed to protecting your information.

We accept payments through Bank Transfer, Western Union, MoneyGram, and Ria Transfer. Payment details will be provided on your invoice.

The confidentiality of customer designs and intellectual property is a top priority for us. Unfortunately, we are unable to facilitate factory visits for this reason. However, if you have any questions about our facilities or processes, please feel free to contact us, and we’ll be happy to provide further details.

We do not offer fabric supply as a standalone service. We only work with clients on projects that involve the manufacturing of clothing.

We offer custom packaging as an additional service. As standard, each item we ship is packaged in a plain poly bag for protection during transit. However, if you’d like custom packaging, feel free to send us your designs, and we’ll be happy to provide advice and options.

Our standard quotes include a custom branded neck label and a standard wash care label for each garment. If you require custom wash care labels, we can produce them for a small additional cost.

We offer custom swing tags as an additional service. Unless specified, each garment will be supplied without a swing tag. However, if you’d like custom swing tags, we can produce them for you. For a quote or further advice, feel free to get in touch.

Orders Related Questions

The time it takes to receive your samples and prototypes depends entirely on your specific requirements. However, we aim to produce a pre-production prototype within 4-6 days of order placement. We always strive to meet your timelines and will communicate with you throughout the design process to ensure we stay on track.

As with all bulk manufacturing, we offer economies of scale, providing you with highly competitive profit margins when retailing or distributing. To learn more about how unit prices decrease with higher quantities, please get in touch for a personalized quotation.

No, only your branding will appear on the garments and labels.

You can call us at +92 329 786 1525 or email us at shadapparelco@gmail.com, and our Customer Service Representative will reach out to provide further details.

Yes, we do offer rush order services. Simply indicate that your production order needs to be rushed when placing your order. Please note that if you request a rush after submitting your order, our production schedule may not accommodate the requested timeline. A rush fee, calculated by the day, will apply.

Technical Questions

The items displayed on our website serve as a guide to showcase the types of products we can manufacture. Our extensive capabilities allow us to create almost any product within the main categories featured on our site. We love working with all brands and enjoy developing new products. Whatever your requirements or ideas, please get in touch, and we’ll discuss a design solution tailored to you.

If there is an error or issue with your order, please contact us immediately. Your 100% satisfaction is our top priority. At Shad Apparel, we adhere to high standards, policies, and procedures to ensure the quality of our products. However, we’re only human, and mistakes can occasionally happen. If there’s a misprint, error, or issue with your order, we will work promptly to resolve it and ensure your satisfaction.

No, you do not have to pay certain charges when reordering from Shad Apparel. For example, if you previously paid for logo digitization into AI format, screen setup fees, or artwork vectoring, these fees will not be charged again on reorders.

No, we do not share your personal information with third parties. We are committed to protecting your privacy and only use your information for processing orders and communication related to your account.

Yes, we have a non-disclosure policy in place. While we typically showcase our previous work as part of our portfolio on the website, we can remove any designs upon special request if the other party prefers not to have their designs disclosed. Your confidentiality is important to us, and we respect your preferences.

We provide our customers with strictly quality-controlled goods that meet Shad Apparel’s high standards. Once customized goods are shipped, we do not accept refunds or returns. However, you are welcome to request pictures, schedule a video conference, or visit our website to review the quality of your order. If you need to make any changes while the order is still with us, we can accommodate them. However, once the order is shipped, any changes will incur additional charges for shipment and re-shipment.

Delivery & Courier Questions

We offer a selection of fully tracked and insured courier services, chosen to best suit your shipping requirements. While we predominantly use DHL, FedEx, and UPS, we will discuss with you the best shipping solution for your order.

Yes! We can deliver to clients worldwide and will provide a customized shipping quote based on your order’s requirements.

Some products may incur import duties, which vary depending on the country of delivery, product type, and cost. We are happy to discuss any potential import duties with you and will do our best to answer any questions you may have regarding the import of goods.

Personalized Support

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Didn't find the answer you're looking for?

At Shad Apparel, your satisfaction is our priority, and we understand that sometimes questions can go beyond the usual. Whether you’re unsure about our services, shipping, or anything in between, don’t hesitate to reach out. Our team is ready to provide you with the answers and support you need.

Call Us

+92 329 786 1525

Email Us

shadapparelco@gmail.com

Reach Us

1KM Daska Road, Sialkot 51311 Pakistan.

Thankfull to ALLAH

We remain thankful to ALLAH for bestowing his ever-growing blessing.

We Believes

We believe in constant improvement of self by learning and implementing.

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We stay active towards our goal of consistently providing what we promised.
99 %
Satisfaction in Startup
50 +
Happy Customers
25 +
Team Members
15 +
Years of Excellence